About Gore Street Medical
Founded in 2012 by Dr Reinhard Hemm and Viola Hemm with the mission of creating a professional integrative medical centre in Hobart. Our practitioners pride themselves on taking a holistic approach, ensuring we provide a thorough and considered diagnosis before proceeding with treatments.
Initial consultations with your doctor will be 1 hour during which your doctor will consult with you about your current and past health matters to gain a holistic picture of you as a patient.
If you believe you have a medical emergency always make your first call 000 and follow their instructions.
Meet Our Clinical Team
Dr Reinhard Hem Medical Practitioner
Dr Greg Schwarz General Practitioner
Dr Linda Wilson General Practitioner
Dr Brittany Birrell General Practitioner & Skin Cancer Specialist
Dr Miriam Tan General Practitioner
Dr Peter Baratosy General Practitioner
Bowen Therapist Viola Hemm
Nurse Jane Boucher
Nurse Lisa Birrell
Care Outside Practice Hours and Home VisitsHome Visits and After Hours Home Visits can be arranged with reception and consultation with your doctor. Gore Street Medical has an arrangement with “Hello Home Doctor”, servicing the greater Hobart area. Your visit notes will be sent back to your regular GP. Call the doctor is open 6pm until 8am Monday to Saturday and 24 Hours Sundays, Public Holidays, over the Christmas-New Year break and over the Easter break. Hello Home Doctor is a home visit service for acute concerns, they will come to you. If you have a concession card and a Medicare card there is no out of pocket expense, for those with a Medicare card and no concession there is a gap of $49.80. Contact Hello Home Doctor by phoning 134 100. If you require non-emergency advice you can call the National Health Direct Advice and Information Line on 1800 022 222 or visit their website healthdirect.gov.au. The closest public hospital emergency room is the Royal Hobart Hospital on 48 Liverpool St, Hobart. There is also private hospital emergency rooms, which require private health insurance covering emergencies and have an out of pocket expense payable upon arrival, Hobart Private Hospital on the corner of Argyle and Collins St, Hobart, and Calvary Hospital on 49 Augusta Road Lenah Valley.
Results PolicyResults will not be given out by phone or email under any circumstances. This is because our doctors take a holistic view as such a non-significant result may be significant in correlation with other information. It is your doctors role to interpret the result, not the receptionists. Reception is only permitted to advise you if a result has been received or not, once received you may make a booking with your doctor to discuss.
Communication PolicyUnless you ask us not to, we will send you a reminder SMS the day before your appointment. When calling by phone we will need three identifiers such as your name, address and date of birth before we can identify you. We generally won’t engage in email communication except for making appointments and sending the email newsletter. You may ask to be put through to a doctor or be called back however, our doctors reserve the right to ask you to make an appointment to discuss any matters you have.
Patient Recalls and Follow UpsIf your results are clinically alarming your doctor will contact you directly as soon as possible however, if they’re not clinically alarming they will generally mark your file for follow up, reception will then call you to make and appointment. Please note our results policy on the other page of this document. Periodically, our doctors or a nurse may recall you for health assessments for which your doctor believes you should undergo, for GP management plans for chronic conditions your doctor believes relevant to you, or for Diabetes, Asthma & Cervical Screening.
Practice Billing Policy, Fees and CancellationsGore Street Medical is not a bulk billing practice. You are required to pay the full amount of your consultation fee on the day of your consultation. Other terms and conditions apply to service, please see the new patient form which lists these in detail. Doctors Fees At Gore Street Medical our doctors take a holistic view of your health hence they require a full 1 hour consultation initially to properly gather your history and current situation. Our doctors are clinically and financially independent hence they have their own fee schedules as per their doctors page on this website. View each page here: Dr Peter Baratosy Dr Greg Schwarz Dr Linda Wilson Dr Reinhard Hemm Dr Brittany Birrell Dr Mitiam Tan We will lodge the appointment with Medicare on your behalf after receiving the payment, if Medicare has your bank account on file they will pay directly into your account, usually within 24 hours. Cancellations A minimum of 24 hours notice is required for appointment cancellations or a fee will be incurred up to the value of the consultation booked. Bookings can be made for phone consultations, but they may not receive a Medicare rebate. We can also arrange to attend you at home, depending on the situation. Varying fees and availability apply, please contact reception to arrange.
Employment at Gore Street MedicalFrom time to time, we have a vacancy in our reception and front office team. These positions are advertised online. For any employment enquiries, please contact Dr. Reinhard Hemm at firstname.lastname@example.org Gore Street Medical is an equal opportunity employer. We expect everyone to treat each other with respect and dignity. We promote the principles of merit and fairness in its employment practices. The team at Gore Street look forward to welcoming you to the practice.
Joining our Practitioner TeamAll enquiries about consulting room space and joining the Gore Street Medical practitioner team should be directed to Dr. Reinhard Hemm at email@example.com
Feedback and ComplaintsGore Street Medical takes feedback and complaints seriously as we’re always looking to improve our service. You will be treated with dignity and respect and your feedback or complaint will be tactfully listened to and acted on accordingly. For general feedback and complaints you should speak to the person you have feedback about or complaint with if you feel comfortable doing so. Or if you believe it is appropriate you can speak to reception or management. If you don’t feel comfortable approaching us directly you can leave feedback by completing the form below. You don't have to provide your name and email however if you do we can follow up. If you feel your complaint warrants it you may complain to the State Ombudsman who is the Health Complaints Commissioner for Tasmania. The phone number is 1800 001 170 and the email address is firstname.lastname@example.org.